Service Quality
| “Quality service is orientation of all resources and all people in a company toward customer satisfaction. When you have an organization that promotes the service approach throughout the company, you augment the impact of service on sales.” |
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| John Tschohl, President, Service Quality Institute SQI. |
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IBB is the sole distributor in the Caribbean for SQI - the global leader in customer service. Using our unique process your organisation will develop a service strategy that ensures every employee and member of staff from the executive to the frontline understands the art of service and delivers superior quality.
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