Service Quality

“Quality service is orientation of all resources and all people in a company toward customer satisfaction. When you have an organization that promotes the service approach throughout the company, you augment the impact of service on sales.”
John Tschohl, President, Service Quality Institute SQI.
IBB is the sole distributor in the Caribbean for SQI - the global leader in customer service. Using our unique process your organisation will develop a service strategy that ensures every employee and member of staff from the executive to the frontline understands the art of service and delivers superior quality.

Daily Motivation
“Success is the progressive realisation of worthwhile, predetermined personal goals.”
Articles of Interest
Practice for Success
For every champion there are hundreds of others with just as much – or more – pure talent who never rise above mediocrity.

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