Service Quality
| Customer Service Tools - Managers and Supervisors |
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| Leading Empowered Teams - A Manager's Guide to Exceptional Service |
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Why good isn't good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of sevice excellence within their own control and how to take action to get better business results. Managers learn to empower their team.
More information about Leading Empowered Teams |
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| Attaining Excellence |
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A proven workforce development system designed specifically to improve service quality. It's used organization-wide for everyone with external or internal clients. And the content has been developed using 29 years of research on customer service and feedback by training professionals in industry and government
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| Attaining Excellence for Local Government |
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A program specifically designed for local government. Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.
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