Service Quality

Customer Service Tools - Frontline Employees
 
Feelings for Professionals
 
  FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new. Feelings is the world's first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

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Remember Me
 
  A new program designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. Recognition matters. Your name is your identity. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for–generating an immediate positive reaction that affects the relationship.

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Feelings Retail Service
 
  FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees. FEELINGS is fun, stimulating, and entertaining. Designed and written specifically for your front-line personnel, it builds spirit and gets hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

More Information about Feelings Retail Service
 
SPEED - Do it Fast, Do it Now, and Do it Right!
 
  Dramatically shortening the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right!

Alter your employees' mindset, eliminate barriers, and empower them to act quickly, and review restricting policies and systems.

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Exceptional Service - Above and Beyond Customer Expectations!
 
  For customers, service begins the moment they come into contact with you-and they make a decision in a few seconds whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.

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Loyal for Life - Service Recovery Training Program
 
  How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!

This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization.

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Buck-A-Day Campaign "BAD" - A Cost Reduction Campaign
 
  During these tough economic times, what if each of your employees save a Buck-A-Day!?!?

Successfully run at over 3,000 organizations ranging from hospitals to banks, insurance companies to manufacturers. These companies have literally saved millions of dollars internally!

More information about BAD
 
GOOD Campaign - Improve Customer Satisfaction
 
  The Good Idea Campaign focuses on quality and customer satisfaction. It is a 30 day special event that encourages everyone to seek out improvement opportunities, find ways to eliminate recurring problems, and have a positive impact on customer satisfaction. This is a program your entire organization will enjoy by benefiting from positive encouragement.

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Daily Motivation
“Success is the progressive realisation of worthwhile, predetermined personal goals.”
 
Articles of Interest
Practice for Success
For every champion there are hundreds of others with just as much – or more – pure talent who never rise above mediocrity.
 


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