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Service Quality Videos

1. Introduction and Overview by John Tschohl. Duration: 3:54

2. Teamwork Development - Duration: 2:14

3. Handling Complaints and Irate Customers - Duration: 2:04

4. The Language of Positive Communication - Duration: 2:52

5. Effective Questioning and Listening - Duration: 1:59

6. Exceeding Customer Expectations - Duration: 2:36

7. Value-Added Service - Duration: 2:07

8. Effective Telephone Techniques - Duration: 2:06

9. Satisfying Customers - Duration: 2:39

10. Service Recovery - Duration: 3:03

11. Empowerment - Duration: 2:01

12. Total Quality Service - Duration: 4:19

Creating a Service Culture Plan Video

Daily Motivation
“Success is the progressive realisation of worthwhile, predetermined personal goals.”

Articles of Interest

Practice for Success

For every champion there are hundreds of others with just as much – or more – pure talent who never rise above mediocrity.

Upcoming Events
Effective Personal Productivity – 27 February 2012
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Effective Selling Strategies – 06 March 2012
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Effective Selling Strategies – 03 July 2012
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