Service Quality Videos
| 1. Introduction and Overview by John Tschohl. Duration: 3:54 |
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| 2. Teamwork Development - Duration: 2:14 |
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| 3. Handling Complaints and Irate Customers - Duration: 2:04 |
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| 4. The Language of Positive Communication - Duration: 2:52 |
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| 5. Effective Questioning and Listening - Duration: 1:59 |
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| 6. Exceeding Customer Expectations - Duration: 2:36 |
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| 7. Value-Added Service - Duration: 2:07 |
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| 8. Effective Telephone Techniques - Duration: 2:06 |
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| 9. Satisfying Customers - Duration: 2:39 |
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| 10. Service Recovery - Duration: 3:03 |
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| 11. Empowerment - Duration: 2:01 |
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| 12. Total Quality Service - Duration: 4:19 |
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| Creating a Service Culture Plan Video
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