IBB

Books

Paul J. Meyer

Unlocking Your Legacy When all is said and done, each of us will leave behind only 4 things: 1. Memories – thoughts that others have of us 2. Souvenirs – proof of our existence 3. Trophies – records of our achievements 4. Legacies – everything you are and possess today “If you have a thousand books in your library and don’t have this book, consider your library empty! This book is a must.” Ken Blanchard, co-author, The One Minute Manager	Unlocking Your Legacy	24 Keys That Bring Complete Success Success is an attitude that unfolds the very best in every aspect of your life. So why does it seem elusive? Because most people are so focused on selected results that they fail to understand that success isn’t a result; it’s a process with measurable steps, all of which start with a single choice. This book is about that single choice… and the steps that follow.	24 Keys That Bring Complete Success
I Inherited a Fortune Ideas for empowering you with your own “fortune” can be found in I Inherited a Fortune! These warm remembrances from the remarkable life and career of Paul J. Meyer are not only lessons for living, they are studies in success. His uniquely positive view of the world, combined with his entrepreneurial expertise, has helped to create a family enterprise that has spanned the worlds of publishing, education, finance, insurance, real estate, manufacturing and much, much more.	I Inherited a Fortune	A World of Success You will find endless inspiration in the heartwarming, motivational stories from A World of Success. From the wealthiest nations of the world and developing nations alike, these people are living and achieving their dreams. The outstanding stories presented here offer examples of the abundance and success you too can achieve.	A World of Success
John Tschohl

Loyal for life Ideal for every executive and professional that needs to master the skill of service recovery and empowerment. Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less. When you or your organization screw up how do you save the customer from defecting and get them to believe that you are the greatest business in the world.	Loyal for life	Achieving Excellence through Customer Service A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty, two ingredients to increase profits.	Achieving Excellence through Customer Service
The Customer Is Boss Reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person’s ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner.	The Customer Is Boss	Cashing In Book: Somebody.s going to get a promotion and it might as well be you! Cashing In teaches service providers what it takes to make more money, get promotions and love their jobs. John Tschohl believes that service is the key to success in your job. Cashing In teaches service providers how to cash in on service and climb the corporate ladder to success.	Cashing In Book:
e-Service Speed, Technology And Price Built Around Service The first book published on e-Service. Available in hard cover and for downloading on the Internet. E-Service is speed, technology and price built around service. Geographic boundaries are eliminated and business transactions are faster and more efficient than ever.	e-Service	Empowerment A Way of Life, focuses on the idea that fulfilled, empowered employees lead to satisfied customers. Often the employees that could have the biggest impact on an organization by making rapid and accurate decisions are the least empowered to do so. this book was written to help everyone better understand how to use empowerment and why it is critical to your success. Empowerment is not just a set of rules--it's a way of life.	Empowerment

Paul J. Meyer - CDs

Daily Motivation
“Success is the progressive realisation of worthwhile, predetermined personal goals.”

Articles of Interest

Practice for Success

For every champion there are hundreds of others with just as much – or more – pure talent who never rise above mediocrity.

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