Remember Me

A new program designed to get all employees to remember and use your customers' names. Use Remember Me to gain a competitive advantage and emotionally lock your customers into your organization. Recognition matters. Your name is your identity. People love to hear their own name. This program trains employees to recognize the importance of making customers feel important and cared for–generating an immediate positive reaction that affects the relationship.

Program for Employees (click here)

FEELINGS “Quality Service…First Time, Every Time”

In development longer than any other customer service program in the world. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

Program for Employees (click here)

Feelings Retail Service

FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.

Program for Employees (click here)

SPEED - Do it Fast, Do it Now, and Do it Right!

Dramatically shortening the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right!

Alter your employees' mindset, eliminate barriers, and empower them to act quickly, and review restricting policies and systems.

Program for Employees (click here)

Exceptional Service - Above and Beyond Customer Expectations!

For customers, service begins the moment they come into contact with you-and they make a decision in a few seconds whether you really care about them or not. Words and actions set the tone for your customer's experience. The Exceptional Service program sharpens employee service skills to consistently provide the ultimate customer experience.

Program for Employees (click here)

Loyal for Life - Service Recovery Training Program

How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!

This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization.

Program for Employees (click here)

Buck-A-Day Campaign "BAD" - A Cost Reduction Campaign

During these tough economic times, what if each of your employees save a Buck-A-Day!?!?

Successfully run at over 3,000 organizations ranging from hospitals to banks, insurance companies to manufacturers. These companies have literally saved millions of dollars internally!

GOOD Campaign - Improve Customer Satisfaction

The Good Idea Campaign focuses on quality and customer satisfaction. It is a 30 day special event that encourages everyone to seek out improvement opportunities, find ways to eliminate recurring problems, and have a positive impact on customer satisfaction. This is a program your entire organization will enjoy by benefiting from positive encouragement.

Service First Video Library

The customer service video library, is a powerful video-based training system founded on group interaction and designed to train entire workforces on the art of exceptional service. Helping employees become the best they can be!