The Three Year Service Culture Plan allows your company to select in any order of priority any three programs to use each year. Implemented in a phased sequence, the plan allows you to introduce a new program every four to six months. The Three Year Service Culture Plan is for organizations serious about a culture change.

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This buffet plan allows you to have as much as you want, as fast as you want. This includes facilitating for management programs, Train-the-Trainer fees, all product, and free replacement materials to cover employee turnover. The savings are significant with the Three Year Service Culture Plan.

The all-inclusive pricing is based solely on the number of employees, regardless of number of locations. IBB will work with you to maximize success.

Customization, personalization, Best Sellers Publishing books (The Customer is Boss, Loyal for Life and e-Service), travel and shipping costs are not included.

TECHNOLOGY INCLUDED:
Leading Empowered Teams for Service Quality - for everyone in a leadership position. This two-day seminar is designed to get management emotionally committed to exceptional service. Focus is on empowerment, team building, coaching, feedback and strategic positioning.

FEELINGS Quality Service First Time Every Time - for the total workforce. An effective video based driven learning system with user-friendly facilitator guide, videos, DVD's or CD's and participant material. Implemented in three sessions of two to four hours each it is designed to change attitudes and behaviours. It teaches the skills of customer service and builds people from within by improving their self worth and self esteem.

BAD (Buck-A-Day) Cost Reduction Campaign - for everyone. A 30-day idea campaign designed to eliminate waste and reduce costs. The campaign is uncomplicated, involves the line staff, easy to implement and arouses interest because it uses recognition and is designed to be fun. 

Speed…Do it Fast. Do it Now. Do it Right – This programme is focused on dramatically shrinking the time it takes your staff and organization to get things done. Speed consists of a 2 session programme, 3-4 hours per session, the facilitator guide, 2 DVD's, videos or CD's and a participant kit.

 

Remember Me - Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

Loyal for Life - a Service Recovery program that shows employees how to take a customer from hell to heaven in 60 seconds or less whenever your company makes a mistake. It is built on service recovery and empowerment.

Service First Video Library: Twelve videos, DVD's, CD's or VCD's that teach that teach the skills needed to demonstrate quality customer service at the front line. The programs are designed to improve moral and interpersonal communication and reduce complaints. Your company receives as many sets as needed. We suggest the introduction be personalized with your CEO on the front of Session One with a 60-90 second introduction.

 

Good Idea Campaign on Quality and Customer Satisfaction - for everyone. A 30-day campaign that puts focus on quality and customer satisfaction. An exciting event that gets widespread employee participation-built on the premise that people closest to problems frequently have worthwhile ideas. Offers a refreshing change of pace from the normal work routine.

Exceptional Service - for the total workforce. A four-hour program designed to get employees to provide exceptional service not just good service. Staff will learn how to identify customer service opportunities - inside and outside the organization - as well as how to capitalize on each opportunity to maximize profit.

New Products:
Service Quality Institute is continually designing new programs. Your company has access to all new programs while using the Three Year Service Culture Plan.