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Products & Services -
Book Store |
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Books |
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John Tschohl |
 Loyal for life
Ideal for every executive and professional that needs to master the skill of service
recovery and empowerment. Teaches you how to take an unhappy customer, from hell
to heaven, in 60 seconds or less. When you or your organization screw up how do
you save the customer from defecting and get them to believe that you are the greatest
business in the world.
 Achieving Excellence through Customer Service
A best selling book by John Tschohl. Proven techniques and hundreds of practical
ideas that develop customer satisfaction and loyalty, two ingredients to increase
profits.
 The
Customer Is Boss
Reveals how you can obtain exceptional service in terms of promptness,
courtesy, convenience, product knowledge, and a service person’s ability to actually
solve a problem for you. It provides specific steps you can take to both prevent
bad service and change bad service to good service in a calm, reasoned, effective
manner.
 Cashing In Book:
Somebody.s going to get a promotion and it might as well be you! Cashing In teaches
service providers what it takes to make more money, get promotions and love their
jobs. John Tschohl believes that service is the key to success in your job. Cashing
In teaches service providers how to cash in on service and climb the corporate ladder
to success.
 e-Service
Speed, Technology And Price Built Around Service The first book published on e-Service.
Available in hard cover and for downloading on the Internet. E-Service is speed, technology and price built around service. Geographic boundaries are eliminated
and business transactions are faster and more efficient than ever. |
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Paul J. Meyer |
 Unlocking Your Legacy
When all is said and done, each of us will leave behind only 4 things:
1. Memories – thoughts that others have of us
2. Souvenirs – proof of our existence
3. Trophies – records of our achievements
4. Legacies – everything you are and possess today
“If you have a thousand books in your library and don’t have this book, consider
your library empty! This book is a must.” Ken Blanchard, co-author, The One Minute
Manager
 24 Keys That Bring Complete Success
Success is an attitude that unfolds the very best in every aspect of your life.
So why does it seem elusive? Because most people are so focused on selected results
that they fail to understand that success isn’t a result; it’s a process with measurable
steps, all of which start with a single choice. This book is about that single choice…
and the steps that follow.
 I Inherited a Fortune
Ideas for empowering you with your own “fortune” can be found in I Inherited
a Fortune! These warm remembrances from the remarkable life and career of Paul J.
Meyer are not only lessons for living, they are studies in success. His uniquely
positive view of the world, combined with his entrepreneurial expertise, has helped
to create a family enterprise that has spanned the worlds of publishing, education,
finance, insurance, real estate, manufacturing and much, much more.
 A World of Success
You will find endless inspiration in the heartwarming, motivational stories
from A World of Success. From the wealthiest nations of the world and developing
nations alike, these people are living and achieving their dreams. The outstanding
stories presented here offer examples of the abundance and success you too can
achieve. |
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Tapes & Videos |
John Tschohl
- Service First Video Library
Paul J. Meyer
- The Power of Goal Setting
- Becoming a Total Person
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My-Tyme® Personal Planner |
Priceless because of the difference My-Tyme® can make in your life.
The My-Tyme® Success Planner™ is a concept unmatched in its field. Any
calendar booklet can remind you of appointments – only My-Tyme® moves you from being
task driven to goal directed. And not just in business. This multi-faceted system
helps you become proactive, not reactive, in every aspect of your life. You'll always
know what to do next . . . in your career, with your family, for yourself, and for
your future.
Enrich your life by achieving your goals.
Don't have time? Now you will. By setting priorities and planning in advance, you'll
begin to see opportunities develop into more time for yourself and what you really
want to achieve. My-Tyme® makes it easy! Every tool you'll need is at your fingertips.
Utilizing a sophisticated calendar system with goal planning and tracking sheets
– even delegation tools – My-Tyme® organizes your life while you plan your future.
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