|
This buffet plan allows you to have as much as you want, as fast as
you want. This includes facilitating for management programs, Train-the-Trainer
fees, all product, and free replacement materials to cover employee turnover.
The savings are significant with the Three Year Service Culture Plan.
The all-inclusive pricing is based solely on the number of employees, regardless
of number of locations. IBB will work with you to maximize success.
Customization, personalization, Best Sellers Publishing books (The Customer is Boss,
Loyal for Life and e-Service), travel and shipping costs are not included.
TECHNOLOGY INCLUDED:
Leading Empowered Teams for Service Quality - for everyone in a leadership position.
This two-day seminar is designed to get management emotionally committed to exceptional
service. Focus is on empowerment, team building, coaching, feedback and strategic positioning.
Attaining Excellence - for employees in a leadership position. A one-day workshop which
focuses on increasing understanding of customer service elements, sharpening coaching
skills for continual improvements and sparks new strategies for enhancing the service level.
FEELINGS Quality Service First Time Every Time -
for the total workforce. An effective
video based driven learning system with user-friendly facilitator guide, videos, DVD's or
CD's and participant material. Implemented in three sessions of two to four hours each it
is designed to change attitudes and behaviours. It teaches the skills of customer service
and builds people from within by improving their self worth and self esteem.
BAD (Buck-A-Day) Cost Reduction Campaign - for everyone. A 30-day idea campaign designed
to eliminate waste and reduce costs. The campaign is uncomplicated, involves the line
staff, easy to implement and arouses interest because it uses recognition and is designed
to be fun.
Loyal for Life -
a Service Recovery program that shows employees how to take a customer
from hell to heaven in 60 seconds or less whenever your company makes a mistake. It is
built on service recovery and empowerment. .
Exceptional Service - for the total workforce. A four-hour program designed to get
employees to provide exceptional service not just good service. Staff will learn how
to identify customer service opportunities - inside and outside the organization - as
well as how to capitalize on each opportunity to maximize profit.
Good Idea Campaign on Quality and Customer Satisfaction - for everyone. A 30-day campaign
that puts focus on quality and customer satisfaction. An exciting event that
gets widespread employee participation-built on the premise that people closest
to problems frequently have worthwhile ideas. Offers a refreshing change of
pace from the normal work routine.
Service First Video Library: Twelve videos, DVD's, CD's or VCD's that teach that teach
the skills needed to demonstrate quality customer service at the front line.
The programs are designed to improve moral and interpersonal communication and
reduce complaints. Your company receives as many sets as needed. We suggest the
introduction be personalized with your CEO on the front of Session One with a
60-90 second introduction.
BAD-is-Back Cost Reduction Campaign should be used in the third year.
This campaign focuses on getting the employees to look not only for cost
reduction, but productivity improvement as well.
New Products:
Service Quality Institute is continually designing new programs. Your
company has access to all new programs while using the Three Year
Service Culture Plan.
|